As reported by Kuai Technology on July 1st， Harmony Intelligent Auto has officially released a Q&A forum for its users regarding the Zunjie S800 model， addressing queries about early bird orders， delivery timelines， and configuration modifications. This proactive communication aims to clarify the process and manage customer expectations for the highly anticipated vehicle.
The window for early bird orders was from May 30th until June 4th at 24:00， requiring the payment of a deposit to secure a spot. Eligible users have already received SMS notifications confirming their participation in this exclusive program. The introduction of an early bird reservation system is a common strategy in the automotive industry to gauge demand and build initial customer loyalty for new models， particularly high-end ones.
Deliveries for early bird orders are scheduled to commence nationwide from June 26th. Production and delivery will be arranged according to the order sequence， with the goal of completing all early bird orders by late August. This staggered delivery approach helps to ensure a smooth rollout and allows the manufacturer to manage production capacity effectively. The expectation of completing all early bird orders by late August suggests a robust production ramp-up plan by Harmony Intelligent Auto.
For customers who did not select the early bird configuration， deliveries are anticipated to start in mid to late August. This timeline highlights the prioritization given to the early bird program， a standard practice to reward early adopters.
Orders that have switched their configuration to an early bird SKU after the campaign closing on June 4th will not be eligible for priority delivery. These orders will be processed and delivered based on their original sequence， with mass deliveries expected to begin in mid to late August. This policy underscores the importance of timely decision-making for customers seeking the earliest possible access to the vehicle.
To confirm whether an order qualifies as an early bird order， customers can check their SMS notifications or contact their dedicated customer consultant. Clear communication channels are crucial for customer satisfaction， especially during the launch of a new premium vehicle.
Generally， customers can modify their configurations within the hesitation period. However， once the initial payment is confirmed and the hesitation period concludes， the vehicle’s specifications cannot be altered. This policy is in place to streamline the production process and prevent last-minute changes that could disrupt the manufacturing schedule.
The Zunjie’s super factory has commenced mass production， and efforts are underway to accelerate production capacity as quickly as possible. The commitment to scaling up production capacity is essential to meet the anticipated demand and fulfill orders efficiently.
Regarding the delivery sequence， early bird program users will receive priority. Customers who paid their initial small deposits before May 30th will be prioritized based on the chronological order of their small deposits. For those who paid their larger， confirmed deposits after May 30th， delivery will be arranged based on the sequence of their confirmed delivery plan. This multi-tiered approach ensures fairness and transparency in the allocation of the initial production units.
Orders with identical configurations will be prioritized for production and delivery based on the sequence of their initial small deposits or confirmed delivery plans. It’s important to note that there may be time variations in deliveries for orders placed in different regions. Any changes made to an order’s information can potentially affect the overall production schedule and dispatch timing. This serves as a reminder to customers to finalize their order details to avoid any delays.
