Romoss， a power bank manufacturer， has come under intense scrutiny following reports of its products catching fire and subsequent recalls.
Recent reports suggested that Romoss employees indicated a company-wide halt in production effective July 1st， with staff being informed internally. While an official announcement was yet to be released， it was reported that employees would only receive their salaries up to June.
In response to these circulating rumors， Romoss officially clarified via its Weibo account late at night， stating， “We are not bankrupt， and we thank you for your concern.”
Furthermore， Romoss issued a commitment: “We will make every effort to resolve all issues for our friends， users， and partners.” This statement aims to reassure stakeholders amidst the ongoing concerns.
However， some netizens pointed out in the comments that while the company was quick to refute the bankruptcy rumors， their customer service remained unresponsive， with messages being read but not replied to.
Romoss’s official Weibo account responded to these customer service complaints， attributing the delays to a high volume of user inquiries. The company also emphasized that the recall plan is “long-term valid，” indicating a sustained commitment to addressing the safety concerns.
The company elaborated， “Please give us some time， and we will work hard to resolve everything.” This indicates a structured approach to managing the recall and customer feedback.
According to the official announcement， Romoss is recalling specific batches of ROMOSS brand mobile power banks manufactured between June 5， 2023， and July 31， 2024. The affected models include PAC20-272， PAC20-392， and PLT20A-152， totaling 491，745 units across these three product lines. The sheer volume of recalled units underscores the scale of the issue.
Regarding the reason for the recall， Romoss stated that due to issues with the raw materials used for certain battery cells， an “extremely small number” of products might experience overheating during use， posing a potential fire risk in extreme scenarios， thus presenting a safety hazard. This explanation highlights a supply chain vulnerability that has directly impacted product safety.
