July 19th， Beijing – While the internet age has made information readily accessible from the comfort of one’s home， firsthand experience remains invaluable. This resonates with the ancient wisdom， “It is better to travel ten thousand miles than to read ten thousand books.”
This afternoon， Zhao Changjiang， the General Manager of BYD’s Equation Leopard Direct Sales Division， shared his insights from a visit to the Xuchang Pang Dong Lai Times Square store on Weibo.
Elevating Service Standards in the Retail Industry
Pang Dong Lai has established an exceptional benchmark for retail service through its commitment to meticulous customer experience， prioritizing customers in every aspect. Practices such as no-questions-asked returns and free community facilities not only benefit consumers but also compel competitors to elevate their service quality， thereby driving industry-wide progress. The company’s high standards in employee training and incentives have solidified its position as a leader in retail service.
A People-Centric Employer-Employee Relationship
Pang Dong Lai distinguishes itself by offering compensation and benefits that surpass industry norms， emphasizing a philosophy of shared creation and shared rewards. Benefits like paid annual leave and “bad mood leave” of up to 10 days actively challenge the prevalent retail industry norm of “low pay and high pressure.” By safeguarding employees’ right to rest and providing a healthy work-life balance， Pang Dong Lai serves as a compelling case study against the negative impacts of “involution” (internal competition and overwork). This altruistic approach to employee welfare is highly commendable.
Driving Supply Chain Enhancement and Regional Economy
Through localized operations， Pang Dong Lai stimulates consumption upgrades within its region and attracts consumers from beyond， fostering a more dynamic economic cycle. This strategy not only benefits the immediate area but also contributes to broader economic development.
Furthermore， the company actively promotes improvements in supply chain capabilities， evident in the development of its in-house “DL” brand and initiatives like sourcing directly from production origins.
Continuous Advocacy for Consumer Rights Protection
Pang Dong Lai champions transparent consumption by openly disclosing product cost prices， advocating for rational purchasing decisions， and actively opposing exploitative industry markups. This commitment to transparency builds trust and encourages a healthier marketplace.
Their robust after-sales support， particularly the unconditional return and exchange policy， significantly reduces consumer disputes and contributes to a higher level of social integrity. This policy offers peace of mind to customers， knowing their satisfaction is paramount.
Zhao Changjiang concluded his observations by stating:
Pang Dong Lai’s success extends beyond financial achievements; it powerfully demonstrates that a business built on “respect for employees and customers” can indeed thrive. This model offers a more humanistic and caring developmental path for the Chinese retail sector.
While profit and value creation are the core of commerce， the pursuit of societal and individual growth is equally vital. This approach fosters a symbiotic relationship where the business and its stakeholders evolve together.
Although the long-term sustainability of such a model is subject to ongoing observation， its inherent values are undoubtedly worthy of historical recognition.
