On July 19th， reports emerged regarding a situation faced by some Xiaomi car owners where their charging guns became locked when using home charging piles. This has raised questions about the cause and how to address it.
In its latest Q&A session for users， Xiaomi Auto addressed this issue， explaining that a charging gun may become locked if the charging process was not properly concluded or if the vehicle remained locked.
Owners are advised to first check if the charging session has indeed finished and to unlock their vehicle before attempting to remove the charging gun.
Typically， charging automatically stops once the vehicle is fully charged or reaches a pre-set charging limit. Alternatively， users can remotely terminate the charging process through the vehicle’s infotainment screen or the Xiaomi Auto mobile app.
For persistent issues， Xiaomi Auto suggests utilizing the emergency release pull cord to unlock the charging gun.
The specific location of the Xiaomi SU7 emergency release pull cord is on the left side of the car’s trunk. Pulling this cord should release the charging gun.
It is important to note that this emergency unlocking method is intended solely for critical situations. Frequent use could potentially damage the charging gun’s emergency release mechanism or the charging equipment itself.
Xiaomi Auto strongly advises users to adhere to the recommended procedures for a safer charging experience. They caution against attempting to pull the charging gun directly during the charging process， as this could lead to damage to the charging port or pose an electric shock hazard. Following the standard operating procedures outlined in the user manual is the safest way to complete the charging process.
This situation highlights the importance of clear communication and user guidance for electric vehicle charging， particularly as these vehicles become more prevalent. Understanding the correct procedures for ending a charging session and the proper use of emergency mechanisms can prevent user frustration and potential equipment damage， ultimately contributing to a more reliable ownership experience.
