On October 6th， according to a report by 1818 “Golden Eyes，” Mr. Shao recently purchased a new SAIC Audi A5L with a full payment. However， to his dismay， the vehicle developed an engine oil leak the very next day after purchase.
Mr. Shao stated that he purchased the vehicle from the SAIC Audi 4S dealership in Chenxi Shangao， Hangzhou. The total cost after all fees was 255，900 yuan， for the luxury variant of the SAIC Audi A5L.
However， while driving the next day， a malfunction indicator light illuminated. Upon inspection， a significant amount of engine oil was found to have leaked， leaving noticeable trails on the ground.
The 4S dealership attributed the issue to a defect or improper installation of the sealing ring connecting the engine and the turbocharger. Their proposed solution was to repair the leak.
Mr. Shao expressed his dissatisfaction， arguing that as a brand-new vehicle purchased with full payment， it should not have presented with such a significant issue so soon. His demand was for a replacement with a completely new and fault-free vehicle.
In response， the 4S dealership explained that a sealing ring on an external oil pipe was slightly compromised， causing the engine oil to seep out. They elaborated that due to the oil pressure， the oil would naturally flow through this connection， whether for intake or return. The dealership reiterated their offer to replace the sealing ring.
The dealership further explained that if the customer’s concern was about pressure causing the issue， replacing the seal with a new one should resolve it. However， they stated that if the pressure remained abnormal， it could still breach the new seal. They also pointed out that according to the “three guarantees” policy (consumer product warranty regulations)， a direct vehicle replacement might not be applicable in this scenario， as the customer rejected the repair verification process and insisted on a new car.
Mr. Shao remained unwilling to accept the dealership’s proposed solution. He raised concerns about the potential long-term impact of a complete engine oil loss on the engine’s performance and lifespan. His sole demand remained a vehicle replacement.
The dealership indicated that after the repair， they could conduct re-testing or offer a complimentary servicing. However， they were unable to provide guarantees for future performance. Mr. Shao found this unsatisfactory and is considering consulting a third-party inspection agency before deciding on his next steps.
