On September 12th， at the 2025 Inclusion·The Bund Conference， Ant Insurance unveiled “Yi Xiaobao，” an intelligent insurance advisor powered by large language model technology.
Sun Zhenxing， CTO of Ant Group’s Insurance Business Group， stated that “Yi Xiaobao” possesses no knowledge gaps in the insurance domain and is not affiliated with any specific insurance company. It operates without sales or commission incentives， ensuring true objectivity and neutrality.
According to the introduction， “Yi Xiaobao” can provide interpretations of insurance products， assist in configuring insurance plans， and offer companion claims services. It aims to comprehensively address user inquiries and needs throughout the entire insurance lifecycle， from pre-purchase to in-force and post-claims.
Users can access “Yi Xiaobao” directly through the Ant Insurance platform within the Alipay app. They can inquire about any insurance-related matters， including product explanations， premium calculations， product comparisons， and policy management， ensuring clear interpretation of key information.
Since its internal beta testing began in August， “Yi Xiaobao” has served 3.7 million users， with an average of 4.1 conversation turns per session. The most common user inquiry is about the coverage provided by specific products， enabling users to quickly understand the scope of protection offered.
Furthermore， “Yi Xiaobao” is integrated into “Yi Qiao，” Ant Insurance’s intelligent insurance service open platform. Insurance companies that join “Yi Qiao” can leverage “Yi Xiaobao’s” capabilities to serve their users， enabling a service model that combines AI with human expertise. This approach significantly enhances the insurance service experience and efficiency.
As of the end of August， “Yi Qiao” has onboarded product experts from 22 insurance companies. The “AI + human” collaborative service model assists over 100，000 users daily， significantly expanding the service reach of insurance company product experts， a figure 5-7 times higher than the industry average.
Notably， “Yi Xiaobao” addresses the accessibility challenge in professional insurance services by solving the “last mile” problem. Consequently， it has been recognized and included in the “Report on Technology Empowering High-Quality Development of Inclusive Insurance，” released by the China Insurance Research Institute and the Department of Insurance at Renmin University of China’s School of Finance and Finance.
The report highlights that compared to traditional human services， “Yi Xiaobao” effectively broadens the service radius for insurance companies and reduces costs associated with customer service interactions. With its 24/7 availability， “Yi Xiaobao” provides every user with access to professional， transparent， and efficient insurance services， akin to having a personal insurance expert.
